Privacy Policy

At Zei, your privacy is very important to us. This Privacy Policy describes how we collect, use, and protect your personal information when you visit or make a purchase from our website.

1. Information We Collect

When you visit the Site, we may collect the following information:

a. Personal Information You Provide

Name
Email address
Phone number
Shipping and billing addresses
Payment information (via secure third-party processors)
Order history

b. Automatically Collected Information

IP address
Browser type and version
Device information
Pages you visit and how you interact with the Site

We collect this information using cookies, log files, and similar technologies.

2. How We Use Your Information

We use your information to:

Fulfill and manage your orders
Provide customer support
Send order updates and promotional emails (only with your consent)
Improve our products, services, and website
Detect and prevent fraud or misuse of our services

3. Sharing Your Information

We do not sell your personal information. However, we may share it with trusted third parties to support our operations:

Shopify (our e-commerce platform)
Payment processors (e.g., credit card companies, Paymob)
Shipping providers (e.g., courier services)
Marketing tools (e.g., email platforms, only if you’ve opted in)

These third parties only have access to your information to perform their tasks on our behalf and are obligated to protect it.

4. Cookies and Tracking Technologies

We use cookies and similar tracking tools to:

Understand website traffic and usage
Remember your preferences and cart contents
Serve relevant ads (if applicable)

You can control cookie settings through your browser.

5. Your Rights

Depending on your location, you may have the right to:

Access the personal data we hold about you
Request correction or deletion of your data
Withdraw consent for marketing communications
Lodge a complaint with a data protection authority

To exercise any of these rights, contact us at info@zeistores.com.

6. Data Security

We take appropriate technical and organizational measures to secure your personal data from unauthorized access, loss, or misuse.

7. Retention of Information

We retain your personal data only as long as necessary to fulfill the purposes for which we collected it, including legal, accounting, or reporting obligations.

8. International Visitors

If you are visiting our website from outside Egypt, your data may be transferred to and stored in Egypt or other countries. By using our website, you consent to such transfers.

9. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

10. Contact Us

For more information or questions about our privacy practices, contact us at:

Email: Info@zeistores.com
Whatsapp or call us at: +201066266293 Headquarters: 8B Street 199, Maadi as Sarayat Al Gharbeyah, Maadi, Cairo Governorate 4213003, Egypt